EVanik OneWorld Suite Subscription Refund/Cancellation Policy
Given the nature of the digital services provided by eVanik Networks Pvt Ltd, we do not offer a refund or credit on a purchase of subscription of our services, unless one of the promises assured by us in writing has been breached
We will assess the refund or credit requests on their merits, considering the digital nature of eVanik OneWorld Suite and its integration with third party applications. There is generally no obligation to provide a refund or credit in situations like the following:
a. You have changed your mind about the item purchase or subscription
b. You subscribed or purchased by mistake
c. You do not have sufficient expertise to use the solution which you have subscribed to or purchased
d. You ask for goodwill
e. You can no longer access the subscription because you have not upgraded or renewed your existing subscription
Subscription Cancellation by Customer
eVanik Networks Private Limited reserves the right to modify, terminate or change the Cancellation and Refund policy at any point of time without any prior intimation to any existing subscriber.
Subscription cancellations received within 07 days of enterprise plan registration may be eligible to receive a full refund less INR 1000 service fee.
Cancellations received after the stated deadline will not be eligible for a refund.
Cancellations will be accepted via written request or e-mail, and must be received by the stated cancellation deadline.
All refund requests must be made by the subscribed customer.
Refund requests must include the name of the customer and subscription details.
Refunds will be credited back to the bank account of the customer within 14 working days, upto a maximum of 45 working days.
eVanik OWS charges and collects in advance for use of the SaaS service. All subscriptions monthly, quarterly and yearly renew automatically on their due renewal date according to date of purchase until officially cancelled in writing. Customers may cancel anytime by emailing a notice to: firstname.lastname@example.org.Customers will receive an email from eVanik Networks confirming that their subscription to the SaaS service has been cancelled.
Cancellation request are not entertained where any integration modules are subscribed such as Tally integration module which is taken in addition to the eVanik OWS subscription pack.
In case the customer need immediate refund, 20% of total amount will be deducted in addition to the service fee and the amount will be provided in the maximum of 5-7 working days
Without limiting any other remedies, eVanik Networks may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise) have engaged in fraudulent activity in connection with the services offered by us.
In order to continue using the eVanik OWS SaaS after the cancellation, you will be automatically be put to continue to your selected payment plan which you have selected initially at time of buying from range of selections of monthly or receiving a discount by paying for half yearly or full year of service.
Customers have the ability to upgrade or downgrade their subscription plan for the SaaS services at any time. For any kind of upgrade or downgrade in subscription, customer has to write to email@example.com.
The chosen method of billing will automatically be charged the new subscription rate on the next billing cycle.
With regards to downgrades on a subscription, eVanik Networks does not issue refunds or credits for partial months of service.
EVanik Networks reserves the right to refuse/cancel a subscription to any of the SaaS services bought from eVanik Networks.com, If EVanik Networks refuses a new or renewing subscription, customers will be offered a refund on prorata basis of pending days in subscription plan bought with an additional cancellation charge of INR 1000/-